Dvghub Online – Return & Refund Policy
Effective Date: January, 2026
At Dvghub, we aim to provide quality products and a smooth shopping experience. Please read our Return & Refund Policy carefully.
1. Eligibility for Returns
You may request a return if:
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The product is damaged or defective at the time of delivery
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The wrong product is delivered
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The product is missing items or parts
Return requests must be raised within 7 days of delivery.
2. Conditions for Return
To be eligible for a return:
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The product must be unused and in original condition
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Original packaging, tags, and invoices must be included
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Certain items like personal care, food, or hygiene products may not be returnable
3. Non-Returnable Items
The following items are not eligible for return:
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Perishable goods
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Personal use and hygiene products once opened
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Items damaged due to misuse or mishandling
4. Return Process
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Log in to your Dvghub Online account
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Go to My Orders and select the product
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Submit a return request with the reason
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Our team will review and arrange pickup if approved
5. Refund Policy
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Once the returned product is received and inspected, the refund will be initiated
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Refunds will be processed to the original payment method
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Refund processing may take 5–10 business days, depending on the payment provider
6. Cancellation Policy
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Orders can be cancelled before shipment
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Once shipped, cancellation is not allowed and return policy will apply
7. Replacement Policy
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Replacement may be offered instead of refund, subject to product availability
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Replacement requests must follow the same return conditions
8. Shipping Charges
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Return shipping charges may apply unless the return is due to our error
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Original delivery charges are non-refundable
9. Contact Us
For return or refund-related queries, please contact us:
Email: dvghub17@gmail.com
Address: Davangere, India